If you are not prepared. This can be a scary moment. But, it doesn’t have to be. During the time that you are screening and comparing quotes is the proper time to put this issue to rest once and for all.
All truckers/carriers that are licensed and permitted by the FMCSA (Federal Motor Carrier Safety Administration) are required to carry insurance. The question for you is do they indeed have it? This can be found out online at the Federal Motor Carrier Safety Administration web site.
If you are working with a Trucker/Carrier you can simply request that they email or fax a copy of their proof of insurance. If on the other hand you are working with a Broker, you will find that he is happy to advise you on this. This service is part of what a Broker is only too happy to make available.
But what is going to happen if there really is damage?
Answer: When the car arrives at it’s destination, do not sign the bill of lading until you (or your representative) and the driver inspect the car together. If damage is present that was not there when the car was shipped, note it on the bill of lading before signing and get a copy. Ask the driver for his proof of insurance (you are looking for cargo insurance not liability insurance) All you need do is file a claim with the Carrier’s Insurance Provider along with a copy of the bill of lading that shows the damage (signed by both you and the carrier) and an estimate of repairs from a body shop.
Upon discovery of damage and while still with the driver, it is always a good idea to make a call to his insurance company and simply ask them how they would like to proceed. They will direct you in how to file a claim with them and you will find that the insurance company will be very pleasant and helpful as they really have no reason to be otherwise. If you can’t reach the insurance company representative it’s still not the end of the world, call your Auto Transport Broker, he can help.
A point to remember here is that household goods are not supposed to be in your car (Federal Motor Carrier Safety Administration) and they are not covered by your trucker’s insurance.
Although kinda scary light damage is not unusual during auto transport and is handled in a rather routine manner. You will be taken care of and your car will be fixed and guess what ???? This problem too will simply go away.
If you request your car shipping service from a Broker you can rest assured that all carriers have been checked out during the quote process. They will always be the good guys. Count on it !
While searching for prices to compare don’t fail to read out Bob Frost’s excellent articles on things to know when shipping auto transport as a little information can save a lot of money and grief.